Ann Lerch went above and beyond my expectations throughout the entire process. Not only was she friendly, knowledgeable, and very flexible with my schedule, but she took the extra steps to make the process go as smoothly as possible, which really impressed me. As a first time home buyer, my friends and family had cautioned me to expect many set backs and woes, however working with Ann, I found the whole experience to be very comforting. Any issues that did come up, she was very quick to address, as well as any concerns I had. From searching listings, to finding lenders, negotiating a contract, and closing, Ann was always by my side to make it a very efficient, pain free, and even pleasant process.